Customer Service Associate (On-Site)

Position Summary

Key Job Details

• Role: Customer Service Associate
• Hiring Company: Amazon
• Location: Hoffman Estates, IL

Compensation & Benefits

• Compensation: $16-$20/Hour (approx. $23.4k/Year)
• Benefits: A comprehensive benefits package is included.

Role & Responsibilities

• This role centers on applying your skills in your professional skills within the Customer Service, Call Center sector.

Job Description

Join our customer service team and provide world-class support to Amazon customers from one of our vibrant call center locations. As a Customer Service Associate, you'll answer questions, troubleshoot issues, and resolve problems via phone, chat, and email. This role requires excellent communication skills and a passion for helping people.

Responsibilities:

• Provide customer support and resolve issues via phone, chat, and email.
• Troubleshoot problems with orders, deliveries, and accounts.
• Navigate multiple computer applications to research and review policies.
• Maintain a high level of customer satisfaction.

Benefits Include:

• Comprehensive Health Benefits: Medical, dental, and vision insurance for eligible employees.
• Paid Training: We provide comprehensive, paid training.
• Career Growth: Opportunities for advancement within our global customer service network.